More than 500 volunteers from Grand Canyon University’s Welcome Crew participated in a training session on Friday at Global Credit Union Arena to prepare for the start of the 2025-26 academic year. The event aimed to equip volunteers with information about logistics, check-in processes, and campus maps as they get ready to assist approximately 17,000 students moving into campus housing.
Brooke Carlson, events and logistics coordinator for Welcome Programs, highlighted the importance of smooth operations: “There are move-in logistics for everyone to know. There’s a check-in process. … They just need to know how to help things run smoothly.” Carlson, who previously commuted as a student herself, expressed her hope that new students would have the best possible experience during Welcome Week.
This year’s move-in includes two notable additions: the new seven-story Gila Apartments and a cyber living-learning community in Encanto. Volunteers will help guide students moving into these and other residence halls across GCU’s 33 living areas.
Welcome Crew co-captain Chris Carballo said enthusiasm is central to their approach: “We’re the most hyped. We have more energy and more happy spirit.” Carballo credited faith and school pride as key motivators behind the volunteer effort. “Obviously, we have the Lord with us, always, and the love people have for GCU makes a big difference,” he said. He encouraged fellow volunteers: “And, honestly, just be yourself. It might feel embarrassing to jump around in front of strangers you don’t know …” He also reminded them that their service extends beyond university duties: “but we’re serving others.”
The move-in process has changed over recent years to reduce congestion on campus by introducing scheduled appointment times instead of first-come-first-served arrivals. This year also marks collaboration with Global Credit Union employees who are assisting with move-in activities.
Senior Grace Burnette described her excitement about helping incoming freshmen adjust during Welcome Week: “I’m so excited,” she said. “I want to welcome the new freshmen and hype them up.” She recalled her own nervousness as a freshman being eased by seeing Welcome Crew members’ energy.
Michael Podlesnik, another senior volunteer majoring in mechanical engineering, mentioned staying energized throughout Welcome Week with energy drinks—a common practice among student helpers.
Senior Alanna Stewart shared advice picked up at training about hydration: “I’ll definitely be drinking water every 20 minutes,” she said. Stewart also noted that her service dog Daisy might join her during festivities.
Stewart reflected on why she continues volunteering despite challenging conditions such as high temperatures: “I actually really like making people feel welcome,” she said. “… And just seeing everybody smile.”
For questions or further information about internal communications related to this event at Grand Canyon University, contact Lana Sweeten-Shults at [email protected] or call 602-639-7901.
